Refund policy

You have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original/sufficient packaging. 

To start a return, please contact me on TheGirl@OnlyGirlBlog.co.uk. You will then be notified of the returns process. 

Once your return is confirmed by email, you will be responsible for return shipping and all associated costs. Please note, an item is not considered returned unless is has reached me in its unused condition - therefore please ensure your returns shipping includes tracking and insurance for the value of the returned item, as any lost or damaged returns will not be eligible for a refund. Please ensure any fragile items are suitably packaged for their return journey.

Items returned without first requesting a return will not be accepted. 

You can always contact me with any return questions on thegirl@onlygirlblog.co.uk. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or those marked as 'sold as seen'.

There may occaisionally be 'marked down'/defect items - where the defect is made clear in both photographs and descriptions, these items are non-returnable for the reason of the defect alone.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

For ‘change of mind’ or any other returns not related to damage/faulty items, original and return postage will not be refunded.